Privacy

What we store

• Game servers. Your SteamID, in-game name, playtime, gem balance, rank, kit usage, chat and in-game reports, and combat and raid logs.
• IP address. Like every online game server, ours receive your IP address when you connect. We use it only to keep the servers secure: protecting against attacks, anti-cheat and enforcing bans. It is never sold or shared for marketing, never shown in our staff tools, and only accessible to the server administrators.
• Support tickets. When you sign in through Steam we store your SteamID, Steam name and the messages you write in a ticket.
• Purchases. Payments are handled by Tebex, our payment partner, who acts as the seller. We receive your SteamID and what you bought, never your payment details. For fraud prevention the store plugin shares a shortened version of your IP address with Tebex, with the last part removed. See the Tebex privacy policy for what they store.
• Cookies. Only a sign-in cookie when you log in. No advertising or tracking cookies.

Why

To run the servers, deliver purchases, handle support, and keep the game fair (moderation and anti-cheat).

How long

Game data is kept while you play on the servers. Moderation records such as bans and reports are kept as long as they are needed to enforce the rules. Closed support tickets are kept for 12 months.

Your rights

You can ask to see or delete your data by opening a ticket on the support page or asking on our Discord. Some records, like bans and purchase records, may be kept where we need them to enforce the rules or meet legal obligations.